IT2021 BUSINESS PROCESS MODEL SYLLABUS

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UNIT I ORGANIZATIONAL STRUCTURE 9
Types of Business Organizations-Organizational Structures-Definition-Complexity-
Formulization-Size-Technology-Culture-Forms and Outcomes-Explanations of
Structures-IT Industry and Organizational Structures-Processes of organizations-Case
Studies
UNIT II PROCESS FLOW MEASUREMENT 9
Process flow measures - flow rate - flow time - inventory - flow-time analysis - process
flow chart - flow-time measurement - CPM - managing flow-time - flow-rate and capacity
analysis - resources and resource pools - flow-rate measurement - process capacity -
inventory analysis
UNIT III PROCESS FLOW VARIABILITY 9
Managing flow variability - safety inventory - demand forecasts and forecast errors -
optimal services level - lead time demand variability - safety capacity - service processes
and performance measures - queueing process - buffer capacity - synchronization and
capacity and demand - process control and capability - performance variability - process
capability measurement and improvement - product and process design - process
synchronization and improvement
UNIT IV BUSINESS PROCESS REENGINEERING 9
Introduction to Business Process Re-engineering (BPR)-Meaning-Types-Process-
Impetrative for Survival-Strategic Approach-Implementing Business Process Reengineering-
Methodology and Steps-Indian Scenario of Implementing BPR-Case
Studies
19
UNIT V BPR AND IT INDUSTRY 9
BPR and Information Technology Process-People View and Perspectives-Empowering
People through IT-Managing Change in the Global Environment-BPR Rediscovering
Indian Paradigm-Need of Reengineering-Case Studies
TOTAL = 45 PERIODS
TEXTBOOKS:
1. Richard H.Hall, "Organizations - Structures, Processes and Outcomes”, Pearson
Education, 2004
2. Ravi Anupindi et. al., "Managing Business Process Flows", Pearson Education,
1999.
3. M.S.Jayaraman et. al, “Business Process Reengineering”, Tata Mc Graw Hill
Publications, 2001
REFERENCES:
1. Gareth Jones, “Organizational Theory, Design and Change”, Pearson Education, 4th
Edition, 2004
2. John Jeston and Johan Nelis, "Business Process Management", Elsevier, 2006.